IT Service Analyst / IT Support

Salary: £24,000 – 29,000 per year

Requirements

• Experience working within an IT support, IT service delivery or customer service environment.
• Excellent communication and stakeholder management skills.
• A proactive, detail-oriented approach with the ability to manage multiple priorities.
• An inquisitive mindset and a passion for improving processes.
• Good working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint.
• A basic understanding of IT hardware, software and networking concepts.
• The ability to work accurately while maintaining security, compliance and confidentiality.

Responsibilities

• Manage the complete IT onboarding process for new employees and contractors, ensuring accounts, applications and equipment are ready before their first day.
• Coordinate the offboarding process, securing user accounts, removing system access and managing the return and tracking of IT assets.
• Support internal role changes by updating and removing access in line with business requirements.
• Process user access requests and maintain accurate access control records.
• Build strong relationships with hiring managers and provide regular communication throughout the onboarding and offboarding process.
• Liaise with internal IT teams and third-party suppliers to ensure service levels are achieved.
• Maintain onboarding documentation, welcome guides and IT induction materials.
• Investigate and resolve access-related issues.
• Ensure all access permissions comply with security, governance and audit requirements.
• Identify opportunities to improve processes and enhance service delivery.
• Escalate risks or service issues where appropriate.

Technologies

• Excel
• Hardware
• Support
• Security

More

We are offering a 4-month fixed term contract for an IT Service Analyst / IT Support role in a hybrid, full-time position of 37.5 hours per week. You will join our IT Service Delivery team in a collaborative environment, working closely with managers, HR, IT teams and third-party suppliers to deliver a seamless, customer-focused IT onboarding, mover and leaver experience. This is an excellent opportunity to make an immediate impact, gain exposure to core IT service management processes and help deliver a great employee experience from day one.

last updated 27 week of 2026

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