Operations Manager

Role

Operations Manager -PM Shift

Location: Mercia Park

What will you be doing?

• Lead all warehouse operations, including inbound, outbound, and reverse logistics.
• Ensure full compliance with Health & Safety and Group Audit standards.
• Control operational costs in line with budget and forecasts.
• Review weekly operational reports, investigate variances, and drive corrective actions.
• Plan resource levels to meet seasonal and volume fluctuations.
• Support recruitment and retention of warehouse staff.
• Mentor and develop team leaders, providing clear feedback and support.
• Ensure strong adherence to WMS processes.
• Handle employee relations and disciplinary matters in line with company policy.
• Build strong relationships with retail partners and internal stakeholders.
• Communicate business priorities clearly to warehouse teams.
• Lead continuous improvement initiatives to boost efficiency and performance.
• Inspire, manage, and develop warehouse leaders to achieve operational targets.
• Set clear KPIs and regularly review performance.
• Drive a positive, high‑performance culture through effective communication and leadership.
• Implement departmental policies and procedures to ensure safe and efficient operations.

About You

• Proven senior management experience within a warehouse or logistics environment.
• Strong financial, analytical, and cost management skills.
• Excellent communication and influencing abilities.
• Deep understanding of warehouse processes and WMS systems.
• A track record of developing high performing teams.
• Confident decision maker with exceptional attention to detail.
• Strong IT skills, especially with spreadsheets, databases, and warehouse systems.

What can we offer you?

Competitive salary package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced annual leave entitlement from your start, which increases with length of service.
• Salary sacrifice car scheme for ultra‑low emissions cars.
• Salary sacrifice cycle scheme.
• WeCare app, for support with physical and mental well‑being, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high‑street and online brands.
• Life insurance, which includes access to expert probate support.

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