Shop Manager (Rochester) – Job Share

Oxfam shops are community‑centred retail outlets that raise funds for our global mission to end poverty. Shop managers oversee day‑to‑day operations, leading volunteer teams and ensuring a safe, welcoming environment for staff and customers.

Responsibilities

• Motivate and lead a volunteer‑led team, delegating tasks and overseeing all shop activities.
• Create a safe and energised work environment that meets Oxfam’s standards of empowerment, accountability and inclusiveness.
• Drive business results by identifying new opportunities, maintaining retail processes, merchandising and merchandising standards.
• Manage time and resources to meet conflicting priorities and achieve targets.
• Use basic financial reports to monitor performance and inform decision‑making.
• Maintain high commercial awareness, judgement and IT literacy to support shop operations.
• Model Oxfam’s values, safeguarding and diversity commitments in all interactions.

Key Skills and Competencies

• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Excellent delegation, coaching and listening skills.
• Friendly, approachable and enthusiastic manner.
• Resilience to everyday pressures.
• Adaptability to change and ability to support others through it.
• Commercial awareness and judgement.
• Experience with retail processes and merchandising.
• Understanding of basic financial reports.
• Proficient in email systems, spreadsheets, word processing, and basic e‑commerce tools.
• Commitment to Oxfam’s principles, values and diversity agenda.
• Understanding of and adherence to equity, diversity, gender, child safety and staff health & wellbeing principles.

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing unwanted behaviour at work, including sexual harassment, exploitation, financial misconduct and mandating mandatory safeguarding obligations. Mandatory mandatory mandatory not mandatory not repeated

A Thriving Diverse Oxfam

• Dismantle unequal power structures within Oxfam and the development sector.
• Create an inclusive environment where everyone can bring who they are and be celebrated for their differences.
• Invite diverse applicants to join our expanding workforce.

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