Lead Customer Ops Manager – Transformation & Delivery

Royal Mail is seeking a Lead Customer Operations Manager in Leamington Spa to drive and develop a team, deliver on a balanced scorecard and lead transformational change. You will coordinate safety tasks, fleet management and performance targets while ensuring high‑quality doorstep service.

The role emphasizes strong leadership, stakeholder management and the ability to inspire a frontline team within a major national parcels and letters business undergoing transformation.

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