Helpline Team Manager

Overview

Job Opportunity: Helpline Team Manager (Contract)

Are you a dynamic, motivated leader with experience in health and social care support services? Do you have a passion for making a positive impact within the gambling harm sector? We are seeking a Helpline Team Manager to join our dedicated team on a 2-week contract, with potential for ongoing opportunities. This role leads a vital service that supports individuals experiencing gambling harms, ensuring high standards of care and operational excellence.

Responsibilities – Helpline Team Manager

• Lead, support, and motivate the Helpline team to deliver high-quality services supporting those experiencing gambling harms.
• Supervise and performance manage team members, including Team Leaders and Advisers.
• Monitor call and case data, preparing reports and conducting audits to ensure quality standards.
• Oversee safeguarding procedures, making decisions on complex cases and managing contact care plans.
• Manage team rotas to ensure continuous, effective service coverage.
• Lead in recruitment, onboarding, and training of new team members.
• Contribute to service development and improvements, including IT/system enhancements.
• Build effective relationships internally within our client and externally with partner agencies and funders.
• Ensure compliance with safeguarding protocols and contractual KPIs.
• Participate in meetings and training as required, including occasional travel to London location (expenses paid).

Candidate Requirements – Helpline Team Manager

• Proven ability to motivate and manage large teams within a remote or support services environment.
• Experience in health, social care, or helpline services, ideally supporting vulnerable populations.
• Strong leadership, communication, and data analysis skills.
• Demonstrated experience with safeguarding, complaint handling, and quality assurance.
• Knowledge of digital systems, CRM platforms, and call handling systems.
• Ability to manage change and support staff wellbeing.
• Enthusiastic about contributing positively to gambling harm prevention and early intervention.

Benefits – Helpline Team Manager

• £250 Training Allowance
• Dedicated Specialist Consultant
• Work with thousands of clients nationwide
• Daily Payroll Runs
• Free Candidate Registrations
• Referral and Loyalty Bonus Schemes
• Sign-Up Bonus
• Free Compliance Checks

Salary / Pay Rate: Competitive daily rate (please contact us for details).

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