Executive Support | HR & People Operations | Project Coordination
As F&B Venue Manager, you’ll lead the daily rhythm of Hart Shoreditch’s restaurant, bar, in-room dining, and event service. This isn’t a siloed F&B role, it’s a holistic leadership position embedded in the wider hotel experience. You’ll ensure consistency and excellence across guest service, team engagement, and operational flow, working hand-in-hand with the kitchen, events, and front office teams.
From early morning setups to late-night drinks, from intimate private dinners to full venue activations, you’ll be the connector ensuring the energy, tone, and quality is spot on across every service. You’ll bring strategic thinking, warm floor presence, and a flexible mindset to lead a small but dynamic team across the hotel’s lifestyle spaces.
Guest Experience & Flow
- Oversee the smooth and consistent delivery of service across breakfast, lunch, dinner, bar, and in-room dining
- Ensure each space – lobby, restaurant, bar, or private hire – is guest-ready, well-presented, and on-brand
- Resolve guest queries and feedback on the spot, with warmth and confidence
- Support the setup and hosting of events, activations, and private hires
- Lead and support a multi-skilled front-of-house team across different dayparts
- Deliver daily briefings, floor coaching, and performance check-ins
- Champion a flexible team culture that supports all areas of F&B service
- Support recruitment, onboarding, scheduling, and team development
- Manage stock levels, ordering, and accurate waste recording
- Monitor cost of sales and labour against budget and targets
- Ensure all compliance, licensing, and health & safety measures are met
- Coordinate service support with maintenance, kitchen, and front office teams
Brand, Product & Events
- Ensure menus, setups, and rituals align with the brand tone and lifestyle positioning
- Collaborate with the Head of F&B, Head Chef, and Marketing on guest programming and F&B storytelling
- Support guest feedback tracking and reputation management
- Flex into event service, partner dinners, and community moments as required
About You
- 2+ years of experience in F&B leadership within hotels or lifestyle hospitality
- Energetic floor presence with a calm, guest-first approach
- Strong communication and organisational skills
- Able to balance strategy, systems, and service excellence
- Knowledge of modern dining, drinks, and service trends
Salary
The salary for this role is £35,000 per annum plus Tronc.
Why Join Us
At Hart Shoreditch, hospitality is more than service – it’s about atmosphere, creativity, and meaningful connection. As Venue Manager, you’ll help shape an F&B experience that’s modular, stylish, and deeply guest-driven. You’ll work across spaces and departments, championing a collaborative, non-siloed approach to lifestyle hospitality.
Looking forward to your application!
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management
- Industries: Restaurants
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