Job Overview
At Ayvens, we’re shaping the future of mobility and delivering smarter, more sustainable solutions for our customers. We invite you to join our Bristol-based Fleet Services Team as a Maintenance / Technical Controller.
Key Responsibilities
- Control, manage and authorise maintenance expenditure to deliver service excellence to internal and external customers while containing costs.
- Efficiently process high volumes of online authorisation requests and daily enquiries, issuing order numbers and agreeing RMT costs.
- Authorise recharges/reimbursements to customers, ensuring agreement is sought where required.
- Maintain regular contact with customers, communicate with vehicle manufacturers and liaise with their representatives on after‑sales policy matters.
- Build relationships and develop trust with customers and/or drivers.
- Meet all agreed SLA’s and KPIs while maintaining a high level of service focus.
- Keep abreast of market conditions, industry and organisational changes to achieve optimum value from negotiations.
Qualifications, Skills & Experience
- Workshop experience and a mechanic qualification or equivalent experience.
- Ideal: Apprenticeship in the motor trade combined with experience in a customer‑facing role.
- Proven ability to negotiate with service centres.
- Strong communication skills – able to convey technical knowledge in a non‑technical way.
- Excellent attention to detail and resilience, with the ability to follow a process and meet deadlines.
What We Offer
Rewards & Financial Benefits
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral bonus (£1,000)
Health & Wellbeing
- Private medical insurance
- Life assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
Time Off & Work–Life Balance
- 25 days’ annual leave + 1 celebration day
- 37.5‑hour week (Monday‑Friday, no weekends)
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development and study support (where applicable)
Workplace & On‑Site Facilities
- Free (limited) parking, EV charging points, bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Diversity & Inclusion
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace, encouraging applicants who do not exactly align to apply anyway.
Why Ayvens?
The company manages over 3.4 million vehicles across more than 42 countries, offering full‑service leasing, subscription services and fleet‑management solutions. Our focus on net‑zero and digital transformation positions us to meet evolving mobility needs while fostering an authentic, collaborative culture.
#J-18808-Ljbffr…