Front Office Agent

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check‑in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check‑in and check‑out.
• Reviewing and processing bookings, overbookings and options.
• Invoicing, including managing payments, as well as cash transactions and cashing up.
• Organisational and administrative tasks in both our front and back office (e.g. managing no‑shows, answering emails).
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams.

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career.
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry.
• Be open and communicative and have a solid command of English.
• Be a team player and willing to provide assistance across departments – we achieve our results together.

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