- You will act as the primary bridge between the business and IT, translating strategic objectives into technology solutions
- Reporting to the Head of IT, you will own the enterprise SaaS portfolio, build trusted relationships with senior business stakeholders, and, as a confident, hands‑on IT generalist, ensure the day‑to‑day technology experience of staff is seamless
- This is a standalone role requiring someone who is equally comfortable presenting a technology strategy to the leadership team and troubleshooting a conferencing system before an important meeting
- Technology Strategy & Planning:
- Partner with senior leaders and department heads to understand business goals and co‑develop a technology strategy that actively enables them
- Support the Head of IT to develop and maintain a multi‑year IT roadmap, presenting it to stakeholders on a regular basis
- Identify and champion opportunities to improve business performance, efficiency and competitive advantage through technology
- Contribute to annual IT budgeting and business case development for technology investment
- SaaS & Software Lifecycle Management:
- Own the end‑to‑end lifecycle of the company’s SaaS portfolio — from evaluation and procurement through to renewal, rationalisation and retirement
- Manage vendor relationships, contracts and licence optimisation to ensure value for money and appropriate usage
- Maintain a clear, current inventory of all software assets, their owners, costs and renewal schedules
- Lead or support the selection and implementation of new software platforms, working closely with business stakeholders and the offshore support team
- Stakeholder Engagement & Relationship Management
- Serve as the trusted, visible, on‑site technology advisor to business stakeholders at all levels
- Translate business needs into clear, actionable requirements for the offshore IT support team
- Act as the escalation point and internal advocate for the business when offshore support is insufficient or unresponsive
- Produce clear, accessible technology communications and updates for non‑technical audiences
- IT Governance & Risk:
- Ensure software and systems comply with relevant data protection, security and licensing obligations
- Identify and manage technology‑related risks, feeding into broader business continuity and risk planning
- Define and maintain appropriate IT policies and standards in conjunction with the Head of IT
- Hands‑on Support (as required)
- Provide practical, on‑site support when the situation demands it — including troubleshooting meeting room AV and conferencing equipment, supporting new starter onboarding, and resolving issues that cannot be addressed remotely
- Be the visible, competent face of IT in the office, ensuring issues are resolved quickly and professionally
Benefits
- Participation in Flo’s success: We firmly believe every employee contributes to the company’s growth and its future success. All employees are eligible to participate in Flo’s Employee Share Ownership Plan (ESOP) and be awarded equity to participate in the long‑term value creation of the business
- Family benefits: We know having a baby can be a big transition for the family, so we’re proud to offer 1 month fully paid paternity leave to be there and bond with your baby and 6 months of fully paid maternity leave, with a $5000 bonus on your return to work to help you settle into this new chapter of your life. (Depending on your country there may be additional options for parental time off and shared parental leave beyond the early days)
- Resources you need to thrive: At Flo you will have access to internal and external learning resources and tools to challenge your knowledge and push yourself further every day. We support career progression from within through personal development plans and dedicated Learning & Development budget to help you thrive
- Holiday and sick leave: It’s important to take time off to recharge and spend time with family and friends. We offer 25 days (28 for vice presidents and above) paid holiday in addition to the local public holidays and 30 days fully paid sick leave per year
- Flexible workplace: We want to provide a setup that gives our employees the flexibility they need, while also getting important face‑to‑face time with the team. With this in mind, we encourage teams to spend 2 days/week in the office.
Our popular Workation policy also allows you to work from anywhere for up to 2 months a year
Strong understanding of SaaS platforms and software contract and licence managementStrong organizational and prioritization skills, with the ability to manage a varied workload independentlyExperience translating business requirements into IT solutions, working with internal or external delivery teamsProven ability to develop or contribute to technology roadmaps and strategies, and to communicate them clearly to non‑technical audiencesComfortable operating hands‑on in a small company environment, including resolving practical IT issues as neededDemonstrable experience in an IT Business Partner, IT Manager or senior technology generalist role, with responsibility for stakeholder engagement at a senior levelExperience managing or coordinating an offshore or outsourced IT support functionFamiliarity with IT governance frameworks such as ITILExperience with software procurement and vendor negotiationExposure to cyber security principles and data protection obligations (e.g. UK GDPR)
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