Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Administration Officer
Closing date: 13 July 2026
Complex Emotional Needs Services (CENS) Administration Services.
An opportunity has arisen for a part‑time (22.5 hours per week) permanent B3 Administration Officer to join our transforming Complex Emotional Needs Service. This is an exciting time for North Cumbria Adult Mental Health Services which are undergoing transformation works and as such administration services are contributing to this agenda. The position is ideal for organised, responsive and motivated individuals who are committed to change management principles.
The candidate must have proven experience of working in a similar environment with previous secretarial experience essential due to the demands of the role. This post provides development opportunities for those wishing to advance within NHS administration and offers training and development via CNTW Academy. Full support will be provided by the team of administrators on site. There may be occasions when you are requested to travel to other North Cumbria bases to provide support and/or cover for absent colleagues.
Main duties of the job
- Secretarial experience working within a team such as processing referrals, coordination of clinics and general administrative duties.
- Supporting the day‑to‑day running of the administration office.
- Experience in a customer/client‑focused environment in the last 12 months – delivery of customer care skills in person or over the telephone.
- Proven experience of working with Microsoft Office packages and excellent keyboard skills – essential when preparing letters and reports on behalf of the clinical team.
- Effective minute‑taking skills and ensuring all actions are acted upon, including live typing.
- Diary management skills.
- Ability to be self‑directed, motivated and able to contribute positively within a team.
- Strong organisational skills and structure day‑to‑day tasks.
- Demonstration of flexibility in the role.
- Desirable: Working knowledge of electronic patient record systems (e.g. RiO) – training will be given.
- Desirable: Ability to meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable.
The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. Additional duties may be undertaken as directed by the Administration Team Lead.
Qualifications
- Word‑processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience), e.g., NVQ Level 3 in Business Administration.
- Audio typing qualification or demonstrable equivalent experience.
- General level of education to O‑level/GCSE or equivalent.
- NVQ Level 3 in Customer Care (or equivalent).
Knowledge and Experience
- Knowledge of NHS policies and procedures.
- Working knowledge of Microsoft applications, including e‑mail communication.
- Ability to maintain and update patient information systems such as RiO.
- Good working knowledge of office procedures.
- Previous secretarial/clerical experience.
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience in processing CPA, Mental Health Act and safeguarding documentation.
- Experience using stock ordering systems and petty cash systems.
- Experience of working with medical records filing systems.
Skills and Competencies
- Excellent communication and interpersonal skills, both verbal and written.
- Good organisational and planning skills.
- Shorthand skills.
Additional Requirements
- Must be able to meet the mobility requirements of the post in providing cover for other teams as and when agreed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.
£25,760 to £27,476 a year (pro rata per annum)
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