Network Support Specialist

Scope of Work

We require an experienced Network Support Engineer to provide onsite support for troubleshooting a Wireless Access Point (AP) experiencing Ethernet connectivity issues.

Responsibilities

• Perform onsite troubleshooting to identify the root cause of the AP connectivity issue.
• Verify Ethernet link status and test the existing cable run.
• Conduct cable testing and network connectivity validation.
• Determine whether the issue is related to cabling, the AP, switch port, or other network components.
• Replace the existing Ethernet cable if required.
• Utilize the existing cable tray/conduit pathway for any cable replacement work.
• Coordinate with the remote support team and provide troubleshooting updates.
• Validate AP connectivity and confirm successful restoration of service.
• Document findings, actions taken, and final resolution.
• Obtain customer sign-off upon completion.
• Laptop
• Network Cable Tester
• Standard Network Toolkit
• Spare Ethernet Cable (10–20 meters)
• RJ45 Connectors (if required)
• Mobile Phone with Internet Connectivity

Preferred Skills

• Wireless Access Point (AP) Troubleshooting
• Ethernet Cabling & Testing
• LAN Connectivity Troubleshooting
• Network Infrastructure Support
• Hands & Feet Support
• Root cause identified and documented.
• Ethernet connectivity tested and verified.
• Replacement cable installed (if required).
• AP connectivity restored and validated.
• Customer sign-off obtained upon successful completion.

Activity Overview

The engineer will provide onsite network troubleshooting support for a Wireless Access Point experiencing Ethernet connectivity issues. The activity includes cable testing, fault isolation, cable replacement if necessary, and validation of network connectivity to ensure the AP is fully operational.

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