Job Title: User Support Technician (Full time/ Permanent)
Salary: £25,515 per annum
Hours: 37.5 hours per week, 8am to 4pm, Monday to Friday
Start date: September 2026
Overview
The post-holder is one of the first points of contact within the Technical Services department, providing proactive technical support across the School to ensure technology is utilized to maximise learning opportunities for students.
Responsibilities
- Provide first‑line technical support to staff and pupils.
- Maintain a large network of workstations, mobile devices, cloud systems, and audio/visual technology.
- Diagnose and resolve operating failures, detect and remedy faults.
- Plan and coordinate hardware and software upgrades, liaising with users to minimise disruption.
- Ensure health and safety implications associated with the role are addressed.
Qualifications & Experience
- Previous experience of technical support in an education or business environment.
- Excellent technical experience and expertise with networking, mobile devices, cloud systems, and AV technology.
- Working knowledge and proficiency with a range of operating hardware and software used across the School.
- Experience in project work to upgrade hardware and software.
- Knowledge of health and safety implications associated with the role.
- Optional: NVQ or a similar qualification in a relevant area.
Benefits
Competitive salary and benefits package, excellent facilities, IT resources, and a friendly, supportive working environment.
Equal Opportunities
We are an equal opportunities employer and promote equality and diversity across the whole school community. If you require any adjustments at any stage of the recruitment process, please contact our People Team via email at humanresources@chschool.co.uk or call us on 0161 488 3330.
We reserve the right to close adverts early if sufficient interest is received.
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