Education for Industry Group (EFI Group) is seeking a proactive Service Desk Technician to join the Service Desk Team. You will monitor tickets from receipt to resolution, support staff, and set an example for junior team members while collaborating with the Service Desk Manager to drive service improvements.
The role requires a relevant IT qualification and demonstrable IT Service Desk experience, with strong knowledge of Microsoft 365, AD and Azure, plus familiarity with A/V and telecoms
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