Team Clinical Support Administrator
Closing date: 15 July 2026
The Administration Team works across Health Outreach and the Norfolk, Suffolk & North Essex Special Allocation Scheme (SAS), supporting vulnerable communities across counties. Health Outreach provides flexible, community-based healthcare to individuals experiencing social exclusion, including those who may struggle to engage with traditional services such as homelessness, refugees, asylum seekers, vulnerable migrants, and other marginalised groups. SAS supports patients who have been removed from GP lists due to violence, threats or risk of violence, aiming to provide a safe and stable environment for them to receive continuing primary care services and address underlying causes of aggressive behaviour.
Job Summary
As a Team Clinical Support Administrator, you will be an integral member of the multidisciplinary team, providing high‑quality administrative and reception support to ensure the smooth running of the service and effective patient care delivery. You will work closely with clinicians, practitioners and partner services, supporting both clinical and non‑clinical functions across the service. The role is based mainly in our office in Ipswich.
Main duties of the job
- Provide administrative and reception support across both services
- Manage patient records, data entry and clinical systems
- Book and coordinate appointments and assessments
- Handle calls, emails and inquiries professionally and sensitively
- Liaise with clinicians, partner agencies and external services
- Support the coordination of safe and effective care, including for high‑risk patients
Skills
- Well organised with strong administrative skills
- Confident communicator, able to work with vulnerable and complex individuals
- Calm, resilient and able to manage a varied workload
- Proficient in IT systems (e.g. Microsoft Office; clinical systems desirable)
Person Specification
Essential Skills & Abilities
- Strong IT skills including Microsoft Office (Word, Excel, Outlook)
- Ability to respond calmly and sensitively to distressed or upset individuals
- Knowledge of confidentiality, GDPR and information governance requirements when handling sensitive data
Desirable Skills & Abilities
- Full UK driver’s licence or access to alternative transport
Essential Experience
- Experience in an administrative, clerical or customer service role
- Experience of using IT systems, databases or Microsoft Office applications
- Experience of managing workload, prioritising tasks and meeting deadlines
Desirable Experience
- Experience supporting meetings, including minute taking and diary management
- Experience using NHS systems (e.g. SystmOne, ICE or similar)
Benefits
- 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service
- Excellent pension of up to 14.5% of your pensionable pay
- Staff discounts including Blue Light Card, NHS discount offers and staff benefits
- £8,000 relocation package if you move to Essex to join us
- Season ticket loans are interest‑free to cover the cost of traveling to and from work via tram, rail or bus
- Job share: Applications for job shares are welcomed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered along with all other applications.
Employer details
Essex Partnership University NHS Foundation Trust
Health Outreach NHS
70-74 St. Helen’s Street
Ipswich
IP4 2LA
United Kingdom
Website: https://eput.nhs.uk/
#J-18808-Ljbffr…