Control Room Relief Officer

MAN Commercial Protection are looking for a Relief Security officer to join our Control room and Mobile Response team at Head Office.

Shift pattern: Days, Nights and Weekends.

Shift timings will be: 06:30-18:30 / 18:30-06:30.

Payrate: £14.00ph

Main Responsibilities

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
• Report writing/completing incident forms
• Rostering/scheduling, regularly communicating with site leaders and making required changes and updates
• Ensure any health & safety or HR issues are escalated accordingly
• Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
• Comply with Mobile Patrol Unlocks/ Locks and Patrol schedules
• Respond to intruder alarms as appropriate; inspect for signs of break‑in and liaise with police and emergency services and Man Commercial Protection control

The ideal candidate will

• Be passionate about delivering excellent customer service
• Have experience of a workforce management system
• Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
• Have excellent communication skills
• Be able to work within a team as well as on their own and unsupervised
• Possess excellent communication and IT systems skills
• Can work under pressure whilst maintaining a positive attitude
• Have good time management skills
• Be able to work shift patterns and provide flexibility, where required

Qualifications and experience

• Experience in the security industry would be advantageous but not essential
• Call centre / Helpdesk experience advantageous
• Experience using a time and attendance or workforce management system
• Knowledge of MS Office, Excel and Outlook advantage but not essential
• Experience of working on the telephones essential
• Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
• SIA DS and CCTV Licence are essential

Skills Required

• Competent computer skills with a good knowledge of computer systems.
• Excellent communication skills
• Ability to create comprehensive incident reports
• Ability to work independently and as part of a team
• A 5-year checkable work/education history is required
• Happy to help others attitude!
• Valid Full UK Driving Manual Driving Licence

Benefits

• Full uniform supplied.
• Access to in‑house training CCTV and First Aid
• Free International Professional Security Association (IPSA) membership
• Perks at Work High Street Discount Scheme
• Access to 24‑hour counselling helpline through IPSA
• Access to 24‑hour legal helpline through IPSA
• Double pay on Bank Holidays
• Full training provided
• Free parking
• Overtime available on request

If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!

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