About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you will bring our distinctive John Lewis service to customers’ doors and install products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. This role requires you to be 18 years or older.
Responsibilities
- Be an ambassador for the John Lewis brand with excellent customer service as your top priority.
- Load the lorry with the day’s deliveries, working with the warehouse team.
- Show respect and courtesy for the customer’s home and manage unexpected situations to find the best solution for customers.
- Install products efficiently and demonstrate how they work after installation.
- Stay up to date with new products and technologies to perform at your best.
- Maintain a safe working environment.
- Note: This role involves heavy lifting and delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.
Essential skills and experience
- Previous installation experience; we will assist with our installer accreditation.
- Manual C1 UK driving licence (maximum 6 points).
- Driver Certificate of Professional Competence (DCPC) or Driver Qualification Card by first day.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Excellent verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills and experience
- Installation and disconnection of white goods.
- TV installation.
- Assembly of flat-pack furniture.
Hours: 41 hours per week, working across 4 days on a 5 week rota: Monday to Saturday 06:00-17:00.
The partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail, continuing to innovate, adapt and diversify. We strive to offer fair pricing, quality and service in John Lewis and excellent service in Waitrose.
As Partners we share ownership and rewards. We work together with kindness and respect, contributing to our success.
We aim to create a place where everyone belongs, embracing differences and enabling people to thrive as individuals and as a team.
As Partners, we make all the difference. And we all own it.
Important points to note
Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you will be informed during the recruitment process, and you should complete any vetting documents quickly to avoid delays. DBS checks may be carried out by a third-party body, and financial probity checks may also be required for some roles.
Vacancies may close early if there is a high volume of applications. If you require a reasonable adjustment due to a disability to complete your application, please contact us as soon as possible.
We support flexible working where possible, including flexible or compressed hours, job sharing or shorter hour contracts. Please discuss this further with the hiring manager during your interview.
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