Hotel Reception Supervisor (Opera PMS / Luxury Hotel)
£28,000 – £30,000 + £5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays
Ascot – Office based
Are you a Hotel Reception Supervisor with luxury hospitality experience and Opera PMS knowledge, looking to join a prestigious 5-star hotel where you’ll take real ownership of a busy front office, enjoy a 4 on 4 off shift pattern, strong progression opportunities, and a £5,000 annual bonus alongside excellent company benefits?
This internationally recognised luxury hotel group operates some of the world’s most prestigious hotels across destinations including London, Rome, and Los Angeles. Renowned for exceptional guest experiences and staff development, the company offers long‑term career progression within a supportive and high‑performing hospitality environment.
In this role, you will supervise the Front Office and Reception team during shift operations, ensuring exceptional guest service standards are consistently delivered throughout the hotel. You will support and lead Guest Service Coordinators, oversee arrivals and departures, manage guest queries and complaints, and ensure smooth day‑to‑day front desk operations within a fast‑paced luxury environment.
You will use Opera PMS to manage reservations, billing, room allocations, and guest requests while working closely with other departments to deliver a seamless guest experience. You will also play a key role in training, coaching, and motivating team members to maintain the highest standards of service.
The Role
- Supervise the Reception and Front Office team within a 5-star luxury hotel
- Ensure smooth daily front desk operations and exceptional guest service
- Use Opera PMS for reservations, billing, room movements, and guest management
- Handle guest queries, complaints, and service recovery professionally
- Support the training and development of Front Office team members
- Work closely with other departments to ensure a seamless guest experience
- 4 on 4 off shift pattern
- 12-hour shifts (8AM – 8PM)
The Person
- Experience as a Reception Supervisor, Front Office Supervisor, or similar
- Background within luxury hospitality or 5-star hotels
- Experience using Opera PMS
- Strong leadership and customer service skills
- Commutable to Ascot
We are an equal opportunities employer and welcome applications from all suitable candidates.
The salary advertised is a guideline for this position. The offered remuneration will depend on the extent of your experience, qualifications, and skill set.
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