The retail landscape is changing more rapidly than ever, with our shopper habits shifting to trend‑led and demanding authenticity and experience over brand and product. We are looking for engaging individuals to join us on the journey of change and navigate the future of retail with delivering impactful training. Representing your brand, you will focus on animating our heritage and values in store, whilst
Your mission is to inspire our customers to drive engagement, loyalty and performance of the brand.
Responsibilities
- Demonstrate genuine excitement, love for people and luxury retail, with our mission to drive loyalty and memorable in‑store customer experiences.
- Ooze passion for Make‑up, keep up to date with current trends and application techniques to motivate with intent and inspire our fast‑paced, ever‑changing retail teams to drive results and build a connection and love for your brand.
- Be a driven self‑starter, creating real buzz and excitement through engaging with the variety of retail teams on store visits, whilst being service and experience led.
- Bring your creative flare and innovative eventing ideas to life while planning and executing in‑store events, with the business goal to drive retail targets.
- Lead from the front, sharing best practices with exceptional eventing, aligned with our values, whilst being trend‑led and commercially aware.
- Be digitally savvy and actively engage with social media trends to create content and execute a strong on‑camera presence; have a proven track record of facilitating masterclasses.
- Work with influencers and fashion shows to create beautiful brand looks.
- Deliver masterclasses to various sized groups of clients and influencers, driving retail results in your given stores on a daily basis.
- Deliver retail through activity and have the ability to switch on sessions when pre‑booked activity is cancelled or under‑subscribed.
- Influence stakeholders and be results‑oriented, engaging in the delivery to impact positive growth and master retail excellence; be accountable for the performance of the events in your stores.
- Act as a genuine Brand Ambassador, confidently leading the animation and coaching for retailer engagement while bringing our brands to life; be responsible for growing our retail business through achieving business metrics and incremental growth.
- Create videos and content for education and social media following brand guidelines.
- Assist the Advocacy and Influencer team on request.
- Drive CRM & data capture at all events/store visits to increase customer loyalty.
Qualifications
- Minimum of 3 years retail experience.
- A very high level of make‑up artistry.
- Proven track record of driving retail results and providing exceptional customer service.
- Proven track record of regularly setting up, promoting, and executing successful face‑to‑face and virtual masterclass events.
- Flexible approach to availability in line with the needs of the business.
- Comfortable with travelling across the UK/I to multiple stores and occasional overnight stays; role is store‑based.
- Well‑developed analytical skills, with the ability to identify opportunities.
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