Service Delivery Manager – Construction

As a Gas Construction Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. In addition to Health and Safety, customer service is critical. You will be managing the Service Delivery Supervisor’s, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks)n Maintain strong customer focus, to support improved OFGEM score n Monitor, meet and strive to exceed all business performance targets n Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working n Manage their business unit to promote team working and collaboration n Carry out the appropriate performance reviews and development of staff, defined by P&OD n Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLARelevant Gas Qualification n SHEA (Gas)n NRSWA 1991 (Supervisor)n NEBOSH (preferred)n NCO Gas Level 3n We offer a competitive salary based on experience along with a full benefits package.Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.By applying for this role, you agree to the terms of our privacy policy.About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances….