Customer Service Representative Coventry

Location: Coventry

The Role of Customer Service Representative

As part of our eCommerce platform for Kite Packaging, a leading UK-wide distributor of packaging products, you will be the first point of contact for customers. Your primary responsibilities will include handling a high volume of phone, email, and live chat enquiries related to deliveries, order updates, and general product queries. You will provide accurate information, resolve issues efficiently, and ensure a positive customer experience.

Key Skills And Essential Experience

• A clear, professional, and confident telephone manner
• Proven ability to handle a high volume of calls and customer queries effectively
• Strong listening and problem‑solving skills with a customer‑focused approach
• Excellent administrative and organisational abilities
• High attention to detail and accuracy in all tasks
• Ability to remain calm under pressure and deliver results within tight deadlines
• Comfortable using multiple systems simultaneously and managing competing priorities
• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
• A proactive attitude and willingness to go above and beyond to support the team and customers

What You Will Get

• Excellent competitive salary including a bonus scheme (upon completion of probation)
• Good work‑life balance: 8:30 am to 5:30 pm Monday to Friday
• Holidays: 22 days per year, rising by 1 each year to 25, plus statutory holidays; option to buy or sell a maximum of 3 days
• After 6 months:
  • Life insurance
  • Company pension scheme
  • Cycle to Work scheme
  • Optional private healthcare scheme
• The option to become a shareholder in the business after 6 months employment

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