Temporary IT Technician Newcastle

Salary: £? – ? per year

Requirements

• Basic experience troubleshooting Windows 10/11 operating systems.
• Familiarity with the Microsoft 365 apps suite and basic administrative exposure to the Microsoft 365 Admin Centre.
• Excellent customer service and communication skills.
• Microsoft Certified: Endpoint Administrator Associate (MD-102) or Microsoft 365 Certified: Fundamentals (MS-900) is desirable.
• Experience in a service desk environment using ticketing software is desirable.
• Knowledge of Microsoft Entra ID, Microsoft Intune, and video conferencing platforms like Zoom is desirable.

Responsibilities

• We serve as the first point of contact for technical issues and support users in a hybrid work environment.
• We manage Microsoft 365 user administration, including user accounts, password resets, distribution groups, and shared mailboxes.
• We diagnose and resolve IT requests through our ticketing system, escalating more complex issues to third-party support.
• We provision new corporate laptops and deploy Android phones to remote staff using Microsoft Intune and Windows Autopilot.
• We troubleshoot access permissions and sync issues in Microsoft Teams and SharePoint.
• We monitor user devices for compliance with security policies using Microsoft Defender and Sophos.
• We provide guidance to non-technical users on getting the most from Microsoft 365 tools and maintain clear IT ticket logs.

Technologies

• Android
• Support
• Microsoft 365
• Microsoft Intune
• Security
• SharePoint
• Windows
• Office 365
• Cloud
• Mobile

More

We are offering a temporary IT Technician role on a 3–6 month contract, working full time in a hybrid pattern with three days in the office and two from home. The role is based in Newcastle City Centre, with no parking available due to the location, and offers an hourly rate of £14.00 paid weekly through OA. We also provide a range of benefits through Office Angels, including discount vouchers, eye care vouchers, pension scheme options, and 28 days paid annual leave accrued weekly. We are an inclusive employer and welcome candidates who need reasonable adjustments at any stage.

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