Macmillan Information Centre Lead – Leighton Hospital, Crewe. Closing date: 16 July 2026.
Overview
Lead the Macmillan Cancer Information Centre at Leighton Hospital, ensuring a high-quality, accessible information and support service for patients with cancer, their carers and families, and others affected by cancer. Deliver compassionate, person-centred support in line with Macmillan Cancer Support principles and work with internal and external stakeholders to provide integrated, responsive services. Contribute to strategic development of cancer services and service improvement projects to enhance patient experience and clinical outcomes. Manage day-to-day operations of the Macmillan Cancer Information Centre to meet service user needs.
Main duties of the job
- To manage, supervise and develop a band 5 Macmillan Information and Support Service Deputy Manager.
- To recruit, manage, supervise and develop volunteers/trainees to support the Macmillan Information and Support Counselling service.
- To manage, supervise and apply for funding for the Hypnotherapy service provision to support patients’ psychological needs.
- To manage, supervise and develop volunteers working in the Macmillan Cancer Information Centre, ensuring adherence to the standards of good practice outlined by the Trust and Macmillan Cancer Support.
- To ensure the use of up-to-date, high-quality information that is relevant and consistent with current best practice in cancer care and treatment.
- To identify new initiatives to enhance service provision, ensuring standards are maintained or improved.
- To maintain effective communication networks and working relationships with other healthcare professionals to ensure that the services provided in the Cancer Information and Support Centre are integrated with, and complementary to, those of the Trust.
- To work in collaboration with other information services personnel and with the Cancer Alliance and Christie’s at Leighton.
- To participate in research, audit and service review to monitor and maintain standards of care.
About us
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire and West Cheshire and Chester. Services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. The Central Cheshire Integrated Care Partnership delivers services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. The Trust employs around 5,500 staff.
Since the formation of Integrated Care Systems in July 2022, the Trust is a partner in Cheshire East & Cheshire West and Chester with provider collaboratives, aligning with the Cheshire & Merseyside Integrated Care System. As part of the national New Hospital Programme, we are reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website. Our mission is to inspire hope and provide care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Job responsibilities
Managerial
To manage, supervise and develop a band 5 Macmillan Information and Support Service Deputy Manager. To recruit, manage, supervise and develop volunteers/trainees to support the Macmillan Information and Support Counselling service. Responsible for escalation of Safeguarding concerns.
Operational
To receive and answer direct queries about all aspects of health, social, practical and psychological care required by those affected by cancer and the worried well (face-to-face, written, telephone, email and video), and signpost and liaise with other staff, seeking advice and referring on as appropriate, in line with operational policies for the Trust.
Person Specification
Managerial
- Experience of managing a team
- Experience of working within a Macmillan environment
Operational
- Communication skills at all levels
- Advanced Communications
- Experience writing Standard Operating Protocols
- Governance evaluations
- Act as a specialist cancer resource providing knowledge and advice for all
Education
- Nursing background and on NMC register
- Specialist Interest in Counselling and psychological support
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mid Cheshire Hospitals NHS Foundation Trust
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