Regional Operations Manager, Planning & Performance

Job Description Join Our Team: Area Operations ManagerWe’re excited to welcome a new Area Operations Manager at our North West location.This role will be based at Rosegrove Depot , requiring regular travel to our North West Waterways and to our main hubs for collaborative meetings and team activities. In this role you will lead a team of 11 colleagues (Team Leader, Volunteering Leaders, Operatives plus apprentice), as well as numerous volunteers, focusing on day-to-day operational management and maintaining safety management protocols across the Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton.See our network here: Having established ourselves as a major charity, we are now on a journey to deliver ambitious new plans – and central to this is the area structure that will enable us to deliver an outstanding service to all users and customers across our amazingly diverse network. Join us, as one of our new Area Operations Managers, and you’ll play a key part in making sure this happens, as you take ownership of the quality and presentation of the waterways in your area. You’ll be the main contact for a huge variety of people – not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. You will also be responsible for delivering operational activities, works and improvement programmes across your area, leading and motivating internal teams and supervising contractors to ensure a successful outcome every time. Throughout your work, you will be addressing key customer concerns and using your local knowledge to ensure we operate a reliable waterway network. And, most important of all, you will be helping us prove that life’s better by water, by transforming our canals and rivers into spaces that bring wellbeing benefits to huge numbers of local people every day. Development and implementation of a prioritised improvement programme to encourage greater participation with increasing levels of visitor satisfaction and aimed delivering against the Trust’s framework of strategic objectives. Manage minor projects – typically grant funded valued to £20k, achievement of outcomes and budget compliance, required reporting and other standards. Line management, coaching and mentoring of a team of paid colleagues and volunteers to operate the waterway; and deliver a planned programme of maintenance works to high quality, in time and to budgets; Planning of work schedules and rotas. Organise and oversee the daily operation of an area of the network to provide a 7-day operational service. Undertake specialist activities (example Diving Contract Administration), as needed for the area and more widely where required. Participation in the planning and delivery of a 24/7 on call response, to ensure visitor and neighbour safety and satisfaction is maintained at all times. Ensure availability of colleagues to resource the rota. Safety is another major part of your remit, so you must have proven experience of safety management and, if you haven’t already gained a NEBOSH certificate, then working towards one will be beneficial.A full valid driving licence is essential as you will need to be readily mobile across your area of responsibility. Customer focused work which demonstrates the ability to deliver technical challenges in an operational management visitor / infrastructure network. Good experience of contract management. Full and valid driving licence. We offer an annual salary of £40,838 + £390 per month Car Cash Allowance. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits….