Casework & Complaints Coordinator

Brent Council seeks a Casework Support Officer to join the Complaints and Casework Team. You will log, triage and assign casework, primarily complaints and enquiries, to managers and officers, and perform quality checks to ensure clear, accurate outcomes for customers.

Based in the Democratic and Corporate Governance department, you will help maintain records, monitor progress and contribute to service improvements while developing essential casework skills.

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