Overview
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, a leading financial servicing provider. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the goal of creating a strong path to vehicle ownership for our customers.
Role
Customer Service Specialist: you will be responsible for directly handling multiple potential customer touchpoints throughout the customer’s loan. Touchpoints range from general inquiries to questions about payments, general account questions, and overall customer resolutions. Our customer service staff embody the company culture by placing the customer at the center and communicating transparency and honesty in every interaction.
Responsibilities
- Address all customer-facing service situations across Bridgecrest.
- Handle customer calls for help, information, sales promotion, and dispute resolution.
- Perform tasks independently with minimal instruction and supervision.
- Answer internal and external emails and calls, providing status updates on escalated issues.
- Manage customer conflict effectively under pressure.
- Answer non-routine questions that require deviation from standardized procedures.
- Demonstrate patience, empathy, and respect during escalating customer interactions.
- Interact with management across all lines of the business regarding customer concerns.
- Assure the highest level of customer satisfaction.
Qualifications
- High School or GED
- 2+ years of work experience, including a background in customer service, customer care, and dispute resolution.
- Excellent verbal and written communication skills, with the ability to engage diverse audiences including management.
- Strong organization and time management skills; ability to handle multiple projects and deadlines.
- Attention to detail and a proactive, goal-oriented mindset.
- Desire to listen with the intent to understand and to work well in a collaborative team environment.
Benefits & Opportunities
- Medical, dental, and vision coverage funded by DriveTime.
- 401(k) with company contributions, life insurance, and short- and long-term disability.
- Tuition reimbursement and professional development opportunities.
- Wellness program with coaching, incentives, and insurance-premium discounts.
- Paid time off for full-time roles (wellness days, holidays, and personal time); vacation time for part-time roles based on tenure.
- On-site or in-house amenities where available (e.g., gym, game room, social events).
- Competitive pay and opportunities for growth across the DriveTime family of brands.
- Stable, high-energy work environment with a focus on growth and teamwork.
Equal Opportunity & Compliance
DriveTime Family of Brands is an Equal Opportunity Employer. Hiring is contingent upon successful completion of background and drug screening. DriveTime is a drug-free, tobacco-free workplace.
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