Technical Support/Application Support Engineer

Job Description hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.Location: Hybrid — Reading area (3-4 days on site per week) Type: Full-time, Permanent About DXC TechnologyDXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client.You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. n Hybrid — up to 3-4 days on site per week nn Rotating shifts: 7am–3pm / 9:30am–5:30pm nn Potential for out-of-hours on-call supportn Performing early morning health checks to ensure applications are operational before users log in nn Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications nn Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA nn Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments nn Actively tracking application health using performance management tools, log files, and automated alerts nn Investigating Windows Event Viewer and application logs to identify root causes of errors nn Collaborating with application engineers and liaising with the client regularly nn 2–5 years of experience in application support, systems administration, or IT service desk nn Windows-based application support experiencen Strong proficiency in SQL Server 2016+nn ServiceNow or related ITSM tool knowledge nn Dynatrace or other monitoring tools nn Understanding of cloud platforms and basic programming integrations nn ITIL V4 Foundation Certification nn Microsoft certifications (e.g., n Vendor-specific CRM/ERP certificationsSecurity ClearanceDue to security clearance requirements, candidates must be:n UK National / British passport holder nn 25 days holiday (with options to increase)nn Pension nn Life Insurance nn Health Insurance nn Travel Insurance nn Store vouchers and discounts nn Flexible benefits tailored to youAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. …