82705 – Business Support Assistant
This Business Support Assistant will report to the Property & Consents Business Support Manager and will work within the Property & Consents, Asset Management directorate based in our Bury St Edmunds office. You will be a permanent employee.
You will attract a salary of £35,158.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) – 3 days in the office and 2 remote.
Close Date
16/07/2026
Benefits
- 25 days annual leave plus bank holidays
- Reservist leave – additional 18 days full pay and 22 days unpaid
- Personal Pension Plan – contribution 4% or 5% + UK Power Networks 8% or 10%
- Tenancy Loan Deposit Scheme, Season Ticket Loan
- Tax efficient benefits: Cycle to Work, Home & Tech, Green Car Leasing Schemes
- Occupational Health support
- Switched On scheme providing discounts on retailers’ products
- Discounted gym membership
- Employee Assistance Programme
Job Purpose
This Business Support Assistant (BSA) within the Property & Consents (P&C) Department exists to manage customer enquiries, draft and issue wayleave agreements for existing electrical apparatus and undertake the administrative responsibilities. You will also assist with the ongoing management of P&C consent records and associated payments and provide support to P&C management team, surveyors and the wider business.
Dimensions
No budgetary or line management responsibility.
Principal Accountabilities
You will manage inbound enquiries from internal/external customers by telephone, email and post. You will be proficient and have a technical understanding of licences, easements, property, title deeds and land registry documents.
You will provide accurate information to customers and update core property & consent record systems.
You will communicate with landowners (customers) to resolve and answer questions relating to rights over land for electric lines and property interests, including understanding the differences between wayleave agreements, easements, leasehold and freehold interests in land.
You will provide landowner (customers) with copies of all appropriate consent documents associated with land in their ownership, observing current GDPR procedures, and be able to explain the details of the consent with the customer.
You will resolve and answer questions relating to rights over land for electric lines and property interests, including the differences between wayleave agreements, easements, leasehold and freehold interests, and provide guidance on access/maintenance issues.
You will provide customer service with care for our service standards (Broad Measure of Customer Satisfaction) and locally agreed service level standards. Understand when to escal… (this can be shortened to) escalations to managers and experienced surveying colleagues to ensure our interests are protected.
Undertake all necessary legal, land and network arrangement due diligence to draft and issue new or replacement annual or termed wayleave agreements for electrical equipment on their property. Alternatively, reject new consent enquiries with supporting evidence.
Audit annual/termed wayleave or lease payments to landowners from property & consent systems, ensuring the right landowner is paid under the correct agreement and at the appropriate rate in accordance with policy and procedures.
Provide the administrative and technical support for setting up, transferring and managing payment records within the wayleave payment system (SAP).
Support the management of consent records, linked to engineering data (functional locations), within the consent database and associated digital data points within GIS platforms (EGSA/Netmap). Where appropriate, consult with offshore teams to manage the upkeep of consent records and audit data before uploading into UKPN systems.
Provide appropriate administrative support to all P&C Managers/Surveyors, including raising and managing purchase orders and payment to suppliers within SAP, so that the level of parked and blocked invoices is consistently zero. Support lease renewals and the management of quarterly utility payments across all DNOs and secure necessary business sign‑off.
Provide administrative oversight, including role of Lone Working Device Super User, to order, distribute, and manage devices for surveyors and act as a reference for business usage and reporting.
Provide administrative support for important business systems and reporting, including Land Registry, Orbital Witness, EGSA, Sharepoint, and EGS8. This involves liaising with suppliers, resetting passwords for account holders, raising payments for missed appointments, and issuing usage reports.
Qualifications
- Customer orientated approach and provide excellent customer service in dealing with customers and grantors in the resolution of queries and complaints.
- Good PC literacy with the ability to learn and use a variety of systems, including Microsoft Office, SAP, EGSA, and local bespoke systems.
- Awareness of the section’s safety, financial and regulatory obligations and working knowledge of wayleaves, easements, lease/freehold interests in land.
- Co‑operate with others to achieve shared goals.
Essential Skills
- Good verbal and written communication skills.
- Basic computer skills including Microsoft Word and Excel.
- Good attention to detail and accuracy.
- Ability to prioritise tasks and meet deadlines.
- Organisational and time‑management skills.
- Willingness to learn.
Desirable Skills
- Familiarity with database systems such as SAP and CRM.
- Previous office and or administrative experience.
Health & Safety Responsibilities
Managers and supervisors carry legal and company responsibilities for ensuring the health and safety of employees and those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. Employees will understand the health and safety risks involved in their work activities and their responsibility to apply controls needed to manage those risks to acceptable levels. If in doubt ask.
Equal Employment Opportunity
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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