Family Support Worker

We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week) to deliver high‑quality family support services to families in the London & South East area where a child or young person has a life‑threatening or terminal illness.

Responsibilities

• Provide people‑centred emotional, social and practical support to families based on their needs.
• Maintain and manage your own schedule, remaining flexible to the families on your caseload.
• Support fundraising teams by writing case studies and family updates.
• Collaborate with health, education and social care professionals, sharing information in line with data protection and child protection guidelines.
• Ensure accurate and timely use of IT, including MS Office, to record and report service provision.

Qualifications and Skills

• Experience as a child health, education or social care professional, preferably in a community setting.
• Recognised qualification in education, health or social care.
• Informed about child protection, information sharing and data protection rules.
• People‑oriented, confident user of IT, and able to thrive in a fast‑paced environment.
• Strong, open communicator with the ability to build supportive relationships.
• Understanding of grief, loss and change, including bereavement support.
• Practical knowledge of diversity issues affecting children, young people and their families.

Requirements

• Full current driver’s licence to accommodate team and family needs.
• Enhanced DBS disclosure.

Compensation and Benefits

• Annual salary of £24,000.
• Company car (taxable benefit in kind £6,000–£8,000).

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