Introduction
Seeking a motivated Business Administration Apprentice gaining hands‑on experience in office management, customer service, and administrative support. Eager to contribute to business operations while developing key skills in organisation, communication, and teamwork.
About the Employer
CARAMEL ROCK is an educational charity that provides training and job opportunities. We focus on empowering and supporting young people to access varied training and opportunities within the fashion industry. We provide services for people of different academic levels and age groups, including young students on the verge of being expelled from school and seeking an intervention with our creative approach.
What You’ll Do
- Work in both accounts and service departments
- Answer telephone calls promptly
- Advise the team of sites to attend by telephone and email
- Liaise with customers reference booking dates/times for our staff attendance
- Use IT skills for all job placements, parts purchasing and customer/supplier invoicing
- Use Excel and Word to record jobs attended by date and engineer
- Use Microsoft Outlook to email customers and engineers
- Prepare invoices and estimates from job sheets completed by engineers
- Take debit/credit card payments over the telephone via a virtual terminal
- Administer contract customer servicing paperwork
- Check stock levels on a weekly basis and arrange and/or order parts & cleaning products as required
- Accept delivery, unpack, check delivery notes and put them away in related stores
- Filling of invoices, job faxes/emails, remittances, purchase invoices
- Attend all relevant training courses
Training Outcome
Looking to grow into a full‑time administrative role with opportunities to take on more responsibility, continue professional development, and contribute to the success of the organisation.
Skills Required
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Good timekeeping
Course Information
Course: Business administrator (level 3)Level: 3Route: Business and administrationApprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday, 9am – 4pm.Expected Duration: 1 Year 1 Month
Training Provider
DAVIDSON TRAINING UK LIMITED
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