Jo Malone London, Assistant Boutique Manager, St Pancras Boutique, Maternity Cover, 37.5 hours

Assistant Boutique Manager

We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high visual merchandising standards and a positive work environment
• Complete administrative tasks to a high standard and in a timely manner
• Be aware of competitor activity and drive an omni‑channel approach

Qualifications

• Proven retail experience preferably within cosmetics
• Proven retail management or assistant retail management experience
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in‑store events
• Ability to provide inspirational, authentic and personalized customer service
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
• Previous experience with retail point‑of‑sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

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