Ref: BA37 Patient Services Co-ordinator Apprentice at Drs Ansari, Carradus & Farndell

Introduction

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Positively promote the practice to ensure a consistent growth in patient list size. Provide general administrative assistance to the practice team.

About the Employer

Busy GP practice part of Preston & South Ribble Primary Care Network with extensive healthcare team serving local community healthcare services. Patient list size not exceeding 11,000 patients.

What You’ll Do

• Gain a thorough knowledge of all Practice procedures.
• Work in accordance of written protocols.
• Sorting and distributing incoming mail, ensuring individual correspondence is dealt with (i.e. reports, etc.).
• Filing letters, notes/forms/results and maintaining patient records manually and electronically.
• Processing online blood test forms.
• Opening and distributing post.
• Dealing appropriately with outgoing mail.
• Patient contact using telephone/email and text message.

Training Outcome

Possibility for further progression in NVQ’s.

Skills Required

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Essential – GCSE English – A*‑C/Grade 9‑4 Equivalent
• Essential – GCSE Maths – A*‑C/Grade 9‑4 equivalent

Course Information

• Course: Business administrator (level 3)
• Level: 3
• Route: Business and administration
• Apprenticeship Level: Advanced
• Working Arrangements
• Working Week: Monday 7.30am – 4.00pm.
• Tuesday 7.30am – 1.00pm.
• Wednesday 8.00am – 5.00pm.
• Thursday, off the job and portfolio day and will be in the practice for 6 hours, 7.30am – 1.00pm.
• Friday 8.00am – 6.30pm.
• Expected Duration: 1 Year 6 Months
• Training Provider: RUNSHAW COLLEGE

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