Lead a 5-Star World-Class Service Desk Manager

DVLA is seeking a Service Desk Manager to lead a large IT Service Desk, delivering frontline IT services to internal and external customers. You will drive continual improvement, manage incidents, and oversee policy development and service level performance across the desk.

The role emphasizes governance, resource planning, and effective reporting to senior stakeholders, within a government context and a highly regarded service desk environment.

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