Job Overview
£25,760 – £27,476 per annum NHS Agenda for Change Plus Unsocial hours enhancements
Do you thrive in a fast‑paced environment where every decision helps make a difference?
Dispatch Support Assistant: Band 3
Base: Crawley EOCHours: Full-time/Part TimeSalary: £25,760 – £27,476 per annum NHS Agenda for Change Plus Unsocial hours enhancements
We’re looking for motivated and organised individuals to join our Emergency Operations Centre (EOC) as a Dispatch Support Assistant. Working alongside our Dispatch Teams, you’ll play a vital role in helping ensure emergency resources are coordinated safely and effectively across the South East. This is an exciting opportunity to develop your knowledge of ambulance dispatch, working closely with Resource Dispatchers, frontline crews, voluntary responders and partner agencies. Every shift is different, and you’ll become an integral part of the team responsible for supporting the delivery of emergency patient care. Whether you’re looking to develop your career within the EOC or gain valuable experience within the Dispatch function, this role offers excellent learning opportunities within one of the busiest ambulance services in the country.
Main duties of the job
As a Dispatch Support Assistant, you’ll provide essential support to the Dispatch Team by undertaking a variety of operational and administrative tasks that help keep emergency resources moving.
Your Responsibilities Will Include
- Supporting the booking on and off of operational crews within the Computer Aided Dispatch (CAD) system.
- Maintaining accurate resource availability and out‑of‑service information.
- Communicating with frontline staff, voluntary responders and partner agencies via telephone and radio.
- Allocating resources to specific incidents when directed by a Resource Dispatcher.
- Escalating welfare, staffing or resource concerns appropriately.
- Maintaining accurate records across a range of operational systems.
- Working collaboratively with colleagues across the Emergency Operations Centre to support safe and effective patient care.
The role requires excellent communication skills, attention to detail and the ability to remain calm whilst working in a fast‑moving operational environment.
Benefits and Working for our organisation
- Option to join NHS pension scheme
- A minimum 27 days’ holiday each year, increasing after 5 years’ service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Access to NHS discounts, offering NHS employees a range of money‑saving deals.
Joining Dispatch Support provides an excellent opportunity to gain experience within one of the most dynamic areas of the Trust whilst contributing directly to the delivery of outstanding patient care.
Additional Information
Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed. Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven relevant NHS or equivalent experience can be demonstrated.
Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS‑COV‑2 (COVID‑19) vaccination. Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff. In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.
Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.
As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. For any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.
Equality and Diversity
The Trust is passionately committed to being an inclusive employer – a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under‑represented groups.
The Equality Act 2010 protects disabled people – including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes – including the interview – are fair and equitable.
We are committed to offering opportunities to individuals with disabilities and offer ongoing support, should you be successful, with any adjustments you may need when performing your role.
When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
Please note that under our Trust policies, we’re unable to employ anyone under the age of 18 years old.
The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.
Current Employee Information
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on our dedicated Section 2 page on The Zone.
#J-18808-Ljbffr…