Helpdesk and Technical Compliance Coordinator

• Full time
• Monday-Friday
• £32000 per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Helpdesk and Technical Compliance Coordinator

London WC2H 8NU

A highly organised and customer-focused Helpdesk and Technical Compliance Coordinator to join our Facilities Management team supporting a prestigious corporate client.

This is a varied role that combines Helpdesk operations with technical compliance coordination, ensuring facilities requests are managed efficiently while supporting statutory compliance administration and document control.

Responsibilities

• Manage and triage Helpdesk requests via CAFM, email, phone and in person.
• Log, allocate and monitor service tickets to meet SLA and KPI targets.
• Maintain accurate CAFM records and support operational reporting.
• Manage the shared Helpdesk inbox and provide excellent customer service.
• Liaise with contractors and internal teams to coordinate works and updates.
• Support workplace requests including lockers, signage and general facilities queries.
• Maintain compliance registers, track inspection and renewal dates, and issue reminders.
• Organise compliance documentation, audit evidence and SharePoint records.
• Monitor outstanding actions and elevate risks, delays and overdue items where required.
• Produce monthly compliance reports and support continuous service improvement.

Qualifications

• Experience in a Helpdesk, Facilities Management, Workplace, Customer Service or FM Administration role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills.
• High attention to detail and strong administrative ability.
• Experience using CAFM systems, Microsoft Office and SharePoint.
• Confident coordinating contractors and maintaining accurate documentation.
• A proactive approach with the ability to identify issues and elevate appropriately.

Desirable

• Knowledge of FM statutory compliance such as fire safety, electrical safety, L8, LOLER or F‑Gas.
• Experience supporting audits and compliance documentation.
• IOSH Managing Safely, IWFM/BIFM qualification or willingness to work towards these.

Benefits

• Unlimited access to an online platform offering wellbeing support.
• An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
• Access to a 24hr virtual GP Service.
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family).
• Save for your future by becoming a member of the Pension Plan.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Sodexo UK and Ireland’s enhanced benefits and leave policies.

We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We are a Disability Confident Leader employer.

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