Chelsea and Westminster Hospital NHS Foundation Trust
Dermatology Skin Cancer Surveillance Coordinator
The closing date is 20 July 2026.
An exciting opportunity has arisen for a team player to join the Dermatology department as the skin cancer surveillance coordinator on a 3 month fixed term basis (secondment). This fixed term post is a pivotal role in ensuring the timely patient progression through their pathway from referral to diagnosis and treatment or discharge. The ideal candidate will enjoy problem solving and providing patients with excellent care by coordinating and tracking the patient journey following a skin cancer referral.
You will join a well-established team and will need to be flexible and adaptable, a good team player with the ability to work well on their own initiative and willing to take on a variety of duties whilst having the ability to maintain attention to detail.
Main duties of the job
- Facilitate smooth running and robust tracking of the skin cancer patient journey by ensuring that coordinated administrative processes revolve around the patient and their individual needs.
- Support skin cancer clinical lead, operational team, clinical nurse specialists and wider skin cancer and dermatology team, working under direct or indirect supervision of the junior service manager cross site.
- Facilitate streamlined administrative processes to ensure patients referred into the Trust on a cancer pathway are tracked, escalated and monitored in line with cancer wait time guidance.
- Adaptability and willingness to work flexibly and contributions to service development and improvement.
- Create training guides and standard operating procedures for skin cancer pathway and ensure all staff are aware of cancer upgrading process and downgrading process.
- Use a caring and empathetic approach and be able to support the service across two sites.
- Liaise the multidisciplinary skin cancer team to ensure robust patient tracking is in place and all relevant systems are updated regularly.
- Be the point of contact for all skin cancer patients.
- Answer telephone enquiries to patients and carers, hospital staff and GPs, and support patients accordingly or arrange appointments as required according to agreed protocol and in discussion.
- Investigate all queries and requests relating to examination requests and appointments using Cerner and the Palantir Foundry systems.
- Communicate with outpatient booking clerk when patients need a face to face results outpatient appointment and MOPs coordinator if biopsy or excision.
- Attend and follow up on any actions from weekly skin cancer MDT.
- Assist with patient navigation along the cancer pathway to ensure that patients are informed about investigations/procedures.
- Provide adequate hand-over to covering admin staff when due to be away.
- Coordinate FDS letter outcomes in accordance with cancer KPIs.
- Escalate capacity issues and support JSM and DGM with capacity and demand planning.
- Provide non-clinical advice to patient on skin cancer pathway.
Some roles may require weekend shifts at multiple sites.
Employment is subject to a six-month probationary period.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s top-performing and safest trusts. We operate two main acute hospital sites – Chelsea and Westminster Hospital and West Middlesex University Hospital – along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care, and responsiveness, and ‘Outstanding’ in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.
Person Specification
Education and Qualifications
- Educated to degree level or equivalent
- Junior management qualification or equivalent experience to demonstrate competency
Experience
- Operational experience in a managerial role
- Staff management including objective setting and appraisal, performance review & people development
- Experience of working with clinicians and healthcare professionals at a senior level
- Significant experience working in the NHS
- Producing standard operating procedures
- Experience of service development and policy implementation which impacts throughout the Trust
- Experience of a range of Patient Administration Systems (PAS)
- Experience in dealing sensitively with a range of people issues and complaints
- Demonstrable experience in improving levels of customer care
- Experience working with health service drivers and statutory requirements affecting patients
- Audit methods
- Budget management
- Project management
- Change management
- Giving presentations to both small and large groups
Skills and Knowledge
- Proven ability in managing people, process, quality and productivity
- Ability to source and evaluate a comprehensive range of information
- Ability to prioritise and delegate tasks appropriately
- Ability to work under pressure and meet tight deadlines
- Excellent problem-solving skills
- Able to identify areas for improvement and implement processes as appropriate
- Ability to work autonomously or as part of a team
- Good communication skills, written and verbal. Should include the ability to overcome significant barriers with developed interpersonal skills when providing and receiving highly sensitive/highly contentious information in antagonistic or highly emotive environments
- Ability to use sound judgement to resolve service issues
- Ability to train and develop staff
- Understanding of the structure, procedures and policies of the NHS
- Ability to carry out audits and develop reports or spread sheets for others within the Trust
- Knowledge of HR policies
- Leadership and motivational skills
- Self-disciplined and self-motivated with the ability to work on their own initiative
- Professional attitude
- Ability to motivate and enthuse others
- Ability to deliver changing objectives
- High level of commitment and the ability to complete tasks to strict deadlines
- Good organisation and planning skills
- A positive and flexible approach to the changing demands and opportunities of the service
- Understanding of clinical terminology and hospital procedures
Trust Values
- Putting patients first
- Responsive to patients and staff
- Open and honest
- Unfailingly kind
- Determined to develop
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital (Cross site)
Contract
Secondment
Reference number
289-SC-385
Job locations
Chelsea and Westminster Hospital (Cross site)
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