Salary: £12.71 per hourJob Type: FlexibleHours: FlexibleTown: Hook
The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800’s AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.
We are currently recruiting for Housekeeping Attendant to join our Truly Talented team.
Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel. You will perform all required cleanliness tasks and ensure that our guests are receiving an excellent guest experience.
What we offer
- £12.71 per hour plus service charge
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role
As a Housekeeping Attendant, your focus will be to create a positive and memorable arrival experience for guests through high standards of cleanliness and efficient service.
Responsibilities
- Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs;
- You will make sure that all guests’ rooms and public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences;
- You will ensure a high level of customer satisfaction is always delivered in line with our core values and standards.
Core skills and experience required to succeed
- Highly self-motivated, confident, decisive and able to work with limited supervision;
- Outstanding customer service skills with the ability to anticipate guests needs;
- A team player able to work to defined procedures and standards;
- Results-focused with a desire to succeed.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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