IT Infrastructure & Security Technician

Salary: £30,000 – 35,000 per year

Requirements

• 3 years minimum experience working in an IT role.
• Strong verbal and written communication skills.
• Willingness to learn new systems and processes.
• Strong problem‑solving abilities.
• Ability to proactively plan the implementation of new technologies and execute.
• Ability to work closely with technology vendors, specify requirements, and procure solutions to business problems when necessary.

Responsibilities

• Support the maintenance and monitoring of our IT infrastructure across the business, including LAN, WAN, switches, Hyper‑V, SAN, UPS, user devices, phones, and related systems.
• Troubleshoot and resolve infrastructure, hardware, and security‑related incidents, escalating where required.
• Help ensure our infrastructure and software remain compliant with internal policies, security standards, and audit requirements.
• Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR, and customer/security requirements.
• Assist with patching, firmware updates, vulnerability remediation, and general system maintenance.
• Monitor hardware stock levels and help with ordering or replenishment in line with agreed processes.
• Support IT and security awareness activities, including tracking completion of required training where applicable.
• Help maintain security controls, processes, and documentation, escalating risks or gaps to our IT Infrastructure & Security Manager.
• Work with our wider MIS team to support incident, problem, and vulnerability resolution in line with business SLAs.

Technologies

• Firmware
• Hardware
• Hyper‑V
• Support
• LAN
• Security

We are a market‑leading manufacturing business seeking an IT Infrastructure & Security Technician to support the day‑to‑day operation, maintenance, and security of our IT infrastructure. The role is based on a Monday to Thursday 08:00 to 16:30 and Friday 08:00 to 13:30 schedule, with ad‑hoc hybrid working available, although our office must be covered by at least some members of the IT team during standard working hours. We offer 25 days annual leave plus 8 bank holidays, a pension where we match employee contributions up to 6% (with a minimum employee contribution of 4%), life assurance, long‑term ill health cover, occupational health, a subsidised restaurant, and family‑friendly policies.

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