Who are we
First Rail London (FRL) is the train operating company responsible for running the London Overground network under a concession agreement with Transport for London (TfL). The concession began in May 2026.
FirstRail London is part of FirstGroup, one of the leading rail operators and one of the largest bus operators in the UK. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the job
To ensure the appropriate level of Operational staff resource is available, on a daily basis, through robust rostering, liaising with relevant parties as required.
Your main responsibilities will be:
- Accountable for ensuring optimum service performance through resource utilisation, rest days worked, overtime utilised, training delivery and variances from the base plan
- Prepare robust rosters that ensure all staff are compliant and adhere to the relevant terms and conditions and Hidden agreements
- Work within agreed budget expenditure
- Monitor the correct provision of staff to meet service requirements
- Forward planning to ensure efficient working, liaising as appropriate with relevant staff
- Check and implement staff changes in accordance with short term planning and emergency requirements
- Ensure release of staff to undergo required training, medicals and meetings as authorized by the relevant manager
- Reporting of management information as directed
- Any other duties commensurate with the grade and post and as required
- Deputise for the Traincrew Roster Manager
- Provide cross-cover for Roster Clerks utilised for other depots/routes within the company
As a minimum, you will need to have:
Knowledge
- Knowledge of staff, terms and conditions of service
- Good knowledge of office software including Word, Excel, Voyager Plan and IVU
- Knowledge of rostering principles
Skills and Competencies
- Good communication skills – written and oral
- Customer focus
- Methodical structured approach
- Proactive problem solver
- Able to work on own initiative
- Good organisation skills
- Able to prioritise own workload
- Basic numeracy skills
- Negotiation skills
About the location
2 Redman Place
The Reward
- Free Travel for you and a nominated person at your address on TfL Network – this alone is worth a potential total of £5,200 per annum
- 75% discount off season tickets and leisure travel on other Train Operating Companies
- Discounts on European rail services after 1 year of service
- First Xclusives – a benefits portal offering a wide range of benefits and discounts
- Employee Assistance Programme – 24hr helpline, covering a multitude of subjects
Equality and Diversity
We all belong at First Rail London. FirstGroup’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please share any additional needs you may require so we can provide a fair and equal process for all who apply.
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