Contract Types: Permanent
Position Type: 40 hours per week 8:30am – 5:30pm, Term Time only
Work Location: Scarisbrick Hall School
Salary: £28,142 pro rata (£22,513 actual)
About the role
Pupil Services is a key position within the pastoral team at Scarisbrick Hall. The role serves as the first point of contact for pupils and parents seeking support with a range of day‑to‑day issues, ensuring that students’ practical and well‑being needs are met effectively and efficiently. The role combines administrative, well‑being, and customer service duties, requiring a proactive, caring, and organised individual who can maintain a positive and supportive school environment.
Key responsibilities
- Concierge & Administration Support – Providing a welcoming first point of contact for pupils, parents, and staff, delivering exceptional customer service, managing pupil enquiries, supporting day‑to‑day school operations, and assisting with administrative tasks.
- Pastoral & Wellbeing Support – Supporting pupil wellbeing through guidance, pastoral care, and initiatives that promote a positive and inclusive school environment.
- First Aid & Health Management – Delivering first aid, maintaining health records, monitoring pupil medical needs, and ensuring appropriate care and support is provided.
- Communication & Parent Liaison – Building positive relationships with parents, pupils, and staff, providing updates, responding to enquiries, and supporting effective communication across the school community.
Skills
- Relevant Experience – Previous experience in a school, educational, pastoral, welfare, or administrative support role, with an understanding of safeguarding and pupil wellbeing.
- Communication & Relationship Building – Excellent interpersonal skills with the ability to build positive relationships with pupils, parents, staff, and visitors.
- Organisation & Administration – Strong organisational, administrative, and IT skills, with the ability to manage multiple priorities effectively.
- Resilience & Professionalism – Able to remain calm under pressure, handle sensitive situations with discretion, and provide a professional and supportive service.
- Problem Solving & Initiative – Proactive, resourceful, and solution‑focused, with the ability to anticipate needs and respond effectively to challenges.
- Teamwork & Personal Qualities – Caring, approachable, and empathetic, with a genuine commitment to pupil welfare and the ability to work both independently and collaboratively.
Qualifications
- A relevant qualification in childcare, education, or health and well‑being is desirable but not essential.
- A current First Aid qualification (or the willingness to obtain one) is required.
Download the full job description
Full job description PDF: https://www.scarisbrickhallschool.co.uk/wp-content/uploads/2026/06/Pupil-ServicesConcierge-.pdf
Safeguarding
The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Safeguarding training will be given. Applicants must be willing to undergo child protection screening, including checks with past employers and the Disclosure & Barring Service. The school will conduct this check for you.
How to apply
Please send your CV and a brief covering email to recruitment@scarisbrickhallschool.co.uk
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