Central Operations Administrator

Central Operations Administrator

The successful candidate will be responsible for supporting the central administration teams including: costing, purchasing and estimating with their required administrative duties relating to fire and security systems.

Key Accountabilities

• Managing daily emails, responding to queries, and escalating issues as needed to the relevant department or manager in a professional and timely manner.
• Liaising with other internal teams, engineers, surveyors etc. to ensure smooth and efficient inter departmental processes.
• Processing the approvals (POs) issued by client for quoted works.
• Obtain supplier quotations and check stock availability to support planning and equipment orders.
• Accessing client portals to upload the relevant documents for the customer.
• Updating relevant records on system database including processing and maintaining customer records.
• Approaching clients to request purchase orders or uplifts to ensure accurate billing.
• Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible.
• Applying the clients SOR’s for specified customers and Follow the Companies Business Management System to achieve 100% compliance.
• Costing all jobs completed by engineers/subcontractors from previous days.
• Ordering regional engineers van stock replenishment.
• Ensure smooth process on receipting all orders on COUPA.
• Manage any Loan units and equipment repairs within regional and ensure smooth process for return.
• Support Vendor process for both new and existing suppliers through Mitie vendor approval process.
• Manage the WEEE waste process to ensure stock is disposed of and recycled correctly.
• Performing any other ad-hoc administrative tasks as requested.

Person Specification

• Essential
• Proactive team member with the ability to work independently and collaboratively.
• Self-motivated and confident in working with different teams and internal/external client and building strong working relationships.
• High level of attention to detail and accuracy.
• Commercial acumen
• Excellent verbal and written communication skills.
• Ability to complete tasks within clear deadlines.
• Strong organizational skills with the ability to coordinate multiple priorities and meet tight deadlines.
• Adaptable and flexible while working in a high‑pressure environment.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Desirable
• Experience with systems such as CASH 4 WINDOWS, Coupa, and Maximo.
• Experience of working in a national technical service environment is preferred.
• Awareness/ experience working with fire and security systems.

Benefits

• Flexible and choice-based benefits platform, Options.
• Opportunity to purchase up to five extra days’ holiday each year.
• Virtual GP access for you and household members; financial wellbeing assistance including salary finance scheme.
• High street discounts from thousands of retailers, gyms and more through MiDeals; cycle‑to‑work scheme.
• Life cover of up to four times salary; enhanced pension contributions; save‑as‑you‑earn scheme; Mitie Matching Share Plan.
• Recognition through Mitie Stars, monthly cash prizes and a chance for a £10,000 top prize.
• Wide selection of training and development opportunities to progress your career.

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