Estate Manager Birmingham

General Manager – Build to RentBirmingham | £50,000 + Benefits

An exciting opportunity has arisen for an experienced General Manager to take the lead at one of Birmingham’s most prominent Build to Rent communities. Working for a leading UK Build to Rent operator, you will oversee the day-to-day operation of a thriving residential development, complete with an extensive range of resident amenities and communal facilities.

Key Responsibilities

• Leading, motivating and developing the on-site team
• Driving a customer‑first culture and delivering an exceptional resident experience
• Overseeing all aspects of facilities and operational management across the development
• Managing complex building systems, including communal water and heating systems
• Ensuring health and safety compliance and adherence to all relevant legislation and procedures
• Supporting leasing performance and resident retention initiatives
• Handling and resolving escalated resident complaints professionally and effectively
• Managing service partners and contractors to ensure high standards are maintained
• Monitoring and managing operational budgets and expenditure
• Producing reports and communicating regularly with key stakeholders and clients
• Continuously identifying opportunities to improve service delivery and operational efficiency

About You

We’re looking for a personable, proactive and highly organised individual who thrives in a fast‑paced environment and enjoys being visible within the community.

Qualifications

• Previous experience managing a large‑scale Build to Rent, PBSA, or similar residential operation
• Experience leading and developing multi-disciplinary on‑site teams
• Strong facilities and operational management knowledge
• Exposure to complex residential developments with extensive amenities
• Excellent communication and relationship‑building skills
• A proven ability to manage difficult situations and resolve escalated complaints
• Budget management experience and commercial awareness
• Confidence working with multiple stakeholders and senior clients
• A hands‑on approach with a genuine passion for customer service and community engagement

Salary & Benefits

• Salary of £50,000
• Pension scheme
• Private healthcare
• The opportunity to work within a market‑leading Build to Rent environment
• Career development

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