Do you have the ability to manage multiple priorities, coordinate resources effectively, and deliver excellent customer service in a fast-paced environment? Become a part of the ASSA ABLOY Traka’s team, based in Olney, UK, and enjoy a culture that empowers you to build a career you can be proud of.
What you would do as our Scheduling Coordinator
As a Scheduling Coordinator, you will be responsible for planning and coordinating engineering resources to ensure the successful delivery of service, installation, and maintenance activities. Acting as a central point of contact, you will work closely with customers, engineers, and internal teams to ensure efficient scheduling and a high level of customer satisfaction.
Reporting to the Scheduling Team Leader, you will play a key role in managing day-to-day operations and assisting service delivery.
- Schedule field engineers for reactive call-outs, installations, and preventative maintenance activities, ensuring optimal resource utilisation.
- Act as a key point of contact for customers and internal stakeholders, coordinating appointments and providing timely updates.
- Maintain accurate records within service management systems, assisting reporting, KPIs, and data integrity.
- Assist operational processes including quotations, invoicing, stock coordination, and service contract tracking.
- Partner with engineering, project, and support teams to ensure smooth delivery of services and resolving scheduling challenges efficiently.
The Skills And Experience You Need
- Has experience in scheduling, coordination, or administrative roles, ideally within a service or operations environment.
- Is highly organised, with the ability to prioritise tasks and manage a high-volume workload in a fast-paced setting.
- Has strong communication skills, with the ability to build relationships with both customers and internal teams.
- Is confident using IT systems, including CRM or service management tools (e.g., ServiceNow) and Microsoft Office.
- Demonstrates a proactive, positive attitude and strong problem-solving skills, with the ability to adapt to changing priorities.
What We Offer
- 25 days holiday + bank holidays.
- Exgratia day for Christmas Eve.
- Access to an online benefits portal.
- ASSA ABLOY Family Brand discount (Yale).
- 3 x Annual salary life cover.
- Company Pension scheme standard 5%.
- Annual discretionary bonus.
- Access to Employee Care scheme.
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