Hybrid Collections Negotiator – Fair Outcomes & Compliance

Capital on Tap in Manchester is seeking a dedicated customer-accounts professional to manage repayment negotiations and tailor solutions. You will work across several channels and ensure compliance with GDPR, FCA, and FDCPA guidelines, while coordinating with internal teams to meet customer outcomes.

The role requires handling challenging conversations with empathy and delivering fair outcomes, with a hybrid work pattern (3 days in office, 2 from home) and a 37.5-hour week.

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