Security Officer
Canary Wharf, E14 5NY
Permanent
Salary: £29898.05 a year
Full time
37.5 hours a week
Role Overview
As a Security Officer you will be responsible for protecting people, assets, and information by controlling access, conducting patrols, monitoring surveillance equipment (CCTV), responding to incidents/emergencies (medical, fire, security), and providing a high level of customer service for visitors and staff, all while maintaining a professional presence and adhering to strict protocols, policies, and health & safety standards in a clinical environment. Key duties involve access control, patrols, emergency response, incident reporting, and operating security systems.
Responsibilities and activities
- Access control – managing entry and exit points, issuing and managing ID access control cards and temporary passes for visitors/contractors.
- Patrols and monitoring – conducting regular patrols of the premises, monitoring CCTV, alarms and other electronic security systems.
- Reporting and documentation – completing accurate and timely incident reports, daily security logs, access breach notes, and any other required documentation to maintain compliance.
- Risk management – identifying unusual behaviour, suspicious activity or safety risks, taking appropriate action in line with security protocols and clinical‑environment safeguarding policies.
- Customer service – providing a warm, professional, and reassuring first point of contact for patients and visitors. Offering navigation support, escort assistance, and general guidance to ensure a seamless and positive experience. Demonstrating empathy, discretion, and courtesy in every interaction, reflecting the centre’s high‑end service standards.
- Health and safety – conducting regular inspections of emergency and other equipment, responding to alerts and ensuring adherence to policies.
- Mandatory training – completing all mandatory training assigned.
- General – assisting with non‑clinical tasks such as patient escorting during emergencies, movement of medical gases, and ad‑hoc portering duties when required. Collaborating closely with reception, facilities, and clinical teams to ensure smooth operation of the centre.
- Demonstrating reliability, flexibility, excellent timekeeping, and a proactive approach to assigned tasks as well as a polite , articulate, and respectful communication with patients, visitors, and staff at all times.
Key Skills / Qualifications needed for this role
- Minimum 2 years’ experience in a security role – ideally hospital or hospitality security.
- Must have an SIA Licence.
- Customer service skills.
- Experience in CCTV operation is desirable.
- Excellent written and verbal communication skills.
- IT literacy – knowledge of Microsoft Office and Outlook.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and offer a range of family‑friendly benefits.
- Annual leave accrual paid every time you work.
- Subsidised staff canteen and coffee shop led by expert caterers.
- Access to preferential rates on Bupa products, such as health assessments, menopause plans and some dental practices.
- Inclusion in the NEST government pension scheme.
Additional Information
Job Area: Property & Facilities
Locations: Canary Wharf
Time Type: Full time
Equal Employment Opportunity
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
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