Social Data & Insights Manager

About Coolr

Who are Coolr? We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. We connect brands with audiences at scale, working with clients such as Burger King, Lidl, Deliveroo and Compare the Market. Our aim is to be the biggest social agency in the world.

About The Role

We’re looking for an experienced Social Insights Manager to join our Strategy team and help turn social data into clear, actionable insight.

Responsibilities

• Collating and processing high volumes of social-first performance data (engagements, CTR, CPRs etc.)
• Monitoring and reporting on performance, both from a campaign perspective and for always‑on activity
• Distilling clear actions and insight through the data, making recommendations and presenting findings in a clear, client‑facing manner
• Crafting clear performance analysis and narratives in reporting
• Working closely with a team of strategists to develop data‑driven work for current clients and new business prospects
• Assisting account teams on reporting for both ad‑hoc and monthly/weekly reports
• Creating social dashboards to aid and manage reporting across the agency, client‑specific and updating in real time
• Developing an agency proposition on reporting and which metrics matter, to advise clients in the best way possible
• Providing data‑driven insights for the agency, including white papers and articles for external media

Qualifications

• Proven experience in a social insights or analytics role within a social, creative, or media agency
• Deep expertise in building custom Sprinklr dashboards and automated data pipelines to ingest, process and unify organic and paid social performance data
• Advanced Excel skills, including pivot tables, complex formulas, and trend and performance forecasting
• Strong experience building and analysing customer audience segments within consumer insights platforms, using hypothesis‑led analysis to drive insight
• Proficient with a wide range of social listening and reporting tools, including Brandwatch, Sprinklr, Rival IQ and similar platforms
• Confident using native social platform analytics and ads tools such as Meta Ads Manager, Facebook Ads Manager, TikTok Insights and equivalents
• Experienced with audience and market insight tools, including GlobalWebIndex, Statista, Answer the Public and related sources
• Able to provide technical and analytical support to marketing, analytics and strategy teams, helping interpret data, design experiments and translate findings into action
• Comfortable partnering closely with strategy teams to develop scalable templates for monthly reporting, QBRs and annual reviews grounded in robust data analysis
• Passionate about social media, brands and communications, with a strong grasp of emerging platforms, analytics methodologies and privacy regulations
• Highly organised, able to work to tight deadlines, with a natural curiosity about brands, culture and how the two intersect

Offer

• Benchmark salary reflective of experience and in line with our salary bandings
• Hybrid working: 3 days in the office and 2 from home
• 25 days annual leave
• Two weeks work from anywhere
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing Day off with a £50 voucher to support wellbeing
• Free breakfast, snacks and drinks in the office
• Private healthcare cover, cycle to work scheme, tech scheme and more
• Coolr weekly socials, Book Club, Social Club and more
• Dog friendly office

Culture

We are one team. We support each other on everything and strive for excellence while embracing our true selves and tapping into our potential.

DE&I

We create a safe and inclusive environment for people to be authentically themselves, fostering creativity, innovation and success.

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