What you’ll be doing
Workplace Resolution & Investigations (WRI) is a Centre of Excellence within People & Places at Lloyds Banking Group, supporting colleagues and managers with conduct and Speak Up matters from concern to resolution. The team ensures concerns are addressed fairly and consistently, through informal resolution or further investigation, providing clear, evidence-based findings to support fair decisions by hearing managers. The role helps the Group improve how we work, maintains high standards of conduct and integrity, and ensures senior managers fulfil their regulatory responsibilities.
This is an exciting time to join WRI as we transform conduct management toward earlier, more informal resolution where appropriate, strengthen governance and consistency, and build a data-driven, insight-led function with new frameworks and tools to shape the future of workplace resolution and investigations.
Key Responsibilities
- A blended role that combines direct case delivery with people leadership, case allocation, oversight and coaching. Ensure the team delivers clear, timely, evidence-based findings enabling fair, defensible decisions by hearing managers, escalating complexity or risk where appropriate.
- Personally lead selected end-to-end internal investigations into colleague conduct, grievances or related workplace concerns, applying sound judgement and subject-matter expertise while maintaining a reduced personal caseload for line management and team delivery responsibilities.
- Provide day-to-day line management to Grade D investigators, setting clear expectations on quality, pace, independence, procedural fairness, colleague experience and adherence to investigation standards.
- Lead case allocation, prioritisation and progress management of the team’s investigation caseload, planning work, surfacing risks early and actively managing deadlines. Balance capacity, skills, case complexity and colleague wellbeing.
- Provide proportionate case oversight, technical guidance and constructive challenge on investigation planning, evidence gathering, analysis and report writing. Support investigators to apply sound judgement in complex or ambiguous conduct matters.
- Assure the quality and consistency of investigation outputs, including case records and reports, aligning with internal standards, Group policy, employment law, regulatory expectations and industry practice, including ACAS Code and Equality Act considerations.
- Act as a trusted partner to case managers, hearing managers and stakeholders, communicating progress, risks and standards while maintaining independence and objectivity.
- Identify opportunities to improve WRI investigation practice and support a learning culture through coaching and knowledge sharing.
Why join us?
We’re transforming the Group and the way we shape finance for good, investing in our technologies, workplaces and colleagues to create a great environment for everyone.
What we’re looking for
- Experience leading internal investigations into colleague conduct or related workplace concerns with sound judgement and independence.
- Proven people leadership skills, including line management, coaching and supporting investigators to deliver quality work at pace.
- Strong case allocation and workload management skills, balancing case complexity, team capacity and wellbeing.
- Ability to provide proportionate oversight, technical guidance and constructive challenge across investigation planning, evidence gathering and report writing.
- Strong stakeholder management and communication skills to engage with case managers, hearing managers, HR, Legal, Risk and business stakeholders while remaining independent.
- Ability to manage a reduced personal caseload alongside line management and team delivery responsibilities.
- Coaching mindset to build investigator capability and foster continuous improvement.
Additional experience that would be great
- Knowledge of internal standards, Group policy, employment law and regulatory expectations, including the ACAS Code and Equality Act considerations.
- Experience line-managing investigators or related professionals.
- Experience leading or supporting teams through change, restructure or process improvement.
- Experience using management information and case data to manage workload and improve performance.
- Experience in regulated financial services or similarly complex environments.
- Experience managing wellbeing and workload pressures in sensitive or emotionally demanding work.
- Experience contributing to capability-building, knowledge sharing or training activities.
We know talent comes from diverse backgrounds. If you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be a leading UK business for diversity, equity and inclusion, supporting customers, colleagues and communities, and providing an environment where everyone can thrive.
We offer reasonable workplace adjustments during recruitment and employment, including flexible attendance, location and working patterns. We are Disability Confident Leader and guarantee interviews for a fair proportion of applicants with a disability or neurodivergent condition who meet minimum criteria.
We provide reasonable adjustments throughout the recruitment process. Just let us know what you need.
Benefits
- Up to 15% pension contribution
- Annual performance-related bonus
- Share schemes including free shares
- Flexible benefits to suit your lifestyle, such as discounted shopping
- 30 days’ holiday plus bank holidays
- Wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
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