Tech Support Team Lead: Incidents, Automation & Growth

Jobtailor in Bristol is seeking a people-focused Senior Support Team Lead to manage and develop a team of Support Consultants and Technical Support Consultants. You will mentor in Python, Azure and SQL, drive troubleshooting automation, and set objectives.

You will act as SME for complex issues, coordinate major incidents, handle escalations, and collaborate across teams to improve processes and cycle time.

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