L1 Support Engineer – Reading

Salary: £? – ? per year

Requirements:

• Hold active UK Security Clearance (SC).
• Be a sole national of one of the following countries: United Kingdom, Italy, or Japan.
• Previous experience in a Service Desk or L1 Support environment.
• Strong troubleshooting and fault-finding skills.
• Excellent customer service and communication abilities.
• Experience working with ticketing systems and SLA-driven environments.
• Knowledge of Windows operating systems and Microsoft technologies.
• Ability to prioritise and manage multiple incidents effectively.
• Experience supporting Microsoft 365 technologies is desirable.
• ITIL Foundation certification is desirable.
• Experience within secure or government environments is desirable.
• Strong customer-focused approach.
• Excellent verbal and written communication skills.
• Positive, proactive attitude with a willingness to learn.
• Ability to work effectively as part of a team.
• Comfortable working full-time onsite in Reading.

Responsibilities:

• Provide Level 1 technical support for end users and customers.
• Log, manage, and resolve incidents and service requests within agreed SLAs.
• Perform initial troubleshooting and diagnosis of technical issues.
• Escalate complex issues to appropriate support teams when required.
• Keep customers informed of incident progress and resolution.
• Maintain accurate ticket updates and documentation.
• Contribute to knowledge articles and support documentation.
• Work collaboratively with wider support and engineering teams.

Technologies:

• Support
• ITIL
• Microsoft 365
• Security
• Windows
• Office 365

More

We are recruiting for an Edgewing L1 Support Engineer to join a secure and fast‑paced support environment in Reading. This is an initial contract opportunity offering up to £360 per day inside IR35 via umbrella. The role is full‑time onsite, five days per week, and requires active SC clearance. It is ideal for an experienced first‑line support professional with strong customer service skills and a passion for resolving technical issues in a secure operational environment.

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