Incident Communications & Support Operations Lead

Jobtailor in Wakefield is seeking an Incident Manager to act as the central point of contact during high-priority outages, coordinating between engineering, support and product teams to keep customers informed. You will standardise the path to resolution, run post-incident reviews, and shape the Voice of Support with clear, actionable updates for internal staff and external clients.

The role includes drafting technical advisories, coordinating seasonal content to reduce volume, and building

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