Technical Administrator

About The Role

The Technical Administrator’s role is to provide support to the Executive Administration team and Administration Manager to complete the administration requirements within their unit. This role involves supporting individuals and technical teams by providing efficient and effective administrative support. The Technical Administrator demonstrates strong organizational skills, effective time management, and the confidence to challenge when necessary. Being driven, proactive, and taking initiative is crucial.

Responsibilities

• Administrative duties consisting of mostly audio typing long reports, emails, scanning and photocopying.
• Collaborating with technical staff to ensure project deliverables are completed on time, within SLAs.
• Liaising with the company’s clients and ensuring high quality customer care.
• Organising all project related paperwork.
• Monitoring the progress of a project and promoting updates from technical employees within agreed SLA’s.
• Sorting and publishing incoming and outgoing project related emails.
• Ensuring all enquiries are managed to agreed SLAs.
• Publishing to and updating the Business Management System (BMS).
• Answering telephone calls and taking clear and concise messages.
• Arranging appointments for site visits, updating the unit outlook calendar.
• Supporting Senior and Executive administrators.
• Complying with the company’s administrative, personnel procedures and Health & Safety regulations at all times.

Qualifications

• High proficiency in Microsoft Excel and Microsoft Suite.
• Experience handling a broad range of customers on the telephone, providing high-quality customer care.
• Experience working in an administrative role.
• Experience liaising with individuals across departments and external customers.
• Fast and efficient typing skills.
• Enthusiastic, committed and a fast learner with previous experience in a busy environment.
• Computer literate and fast, precise typing skills.
• Good time management skills, solid organisational skills and the ability to prioritise a varied workload.
• Ability to work on own initiative but understand the importance of working well within the team.
• Strong communication skills – both verbal and written.

Benefits

• Competitive remuneration package with an opportunity to receive an annual bonus.
• Wide range of learning and development opportunities via our Learn platform.
• Comprehensive rewards package covering annual leave, cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and more.
• Opportunity to select retail benefits through Perks At Work/Home.
• Flexible working patterns to support work/life balance.

Diversity, Inclusion and Well‑Being

We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability or culture.

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